We have noticed this issue on some phones before. A simple Google search reveals that a few of the previous generation Android phones have had the issue, especially the Android One models. Page Contents:

Method 1 – For Phones running on older Android versionsMethod 2 – For Phones running on Android PieMethod 3 – For Phones running on Android 10Method 4 – For Phones running on Android 11

ALSO READ: How to post Instagram photos and videos through PC/Laptops

Solved: Screen not turning on with incoming calls

Method 1

Step 1: Go to Dialer or Phone app settings. To do so, you can either go to main settings, then open ‘Apps’, and then scroll down to Dialer or Phone App. To access the App Info page, you may long press the App icon, and then tap the App info option or the small ‘i’ label in the corner. Step 2: Now select the “App notifications” option. Step 3: Now if App notifications are turned off, your display won’t wake up when someone calls you. Also if only the “Incoming calls” permission is off, your screen will not light up with incoming calls. Step 4: Now tap on incoming calls and change the priority to urgent (Make sound and pop on screen) Make sure the required permissions are turned on and your issue will be fixed. On Android Nougat-based phones, the option is listed as Phone under permissions as is shown in the image below. The options may differ based on a particular custom UI on your phone. But all you need to do is go to the App info page of the ‘Phone’ app and grant it the necessary notification permissions. You probably denied the permission when first prompted and perhaps that’s the reason why you are facing the issue.

Method 2: (For Android Pie-based Phones)

If you have Android 9.0 Pie-based software on your phone, you can follow these steps (Courtesy of our reader Charlie) Step 1: Go to App Info of the Phone Dialer app and tap on Notifications. Step 2: Tap on the ‘Incoming Calls’ option and then on behavior. Step 3: Now tap on ‘Behaviour’. Step 4: Ensure that the notification priority is set to urgent or “Make sound and pop up”.

Method 3: (For Android 10-based phones)

Most Android 10 phones that we have tested have the proper notification option locked by default. If your Android 10 phone is facing the issue, here’s what you need to do: Step 1: Go to the App Info page of the Dialer app (either from Settings» app or long-press the app icon) Step 2: Tap on ‘Notifications’, and then on ‘Incoming calls’. Step 3: Ensure that your incoming calls are marked as Important and urgent.

Method 4: (For Android 11-based phones)

There isn’t a whole lot different to do here. You just have to go to the App Info section of the Phone/Dialer app. Press the app icon and click on the (i) icon for that. Thereafter click on Notifications and ensure All Phone Notifications are turned on. Then, press on the Incoming Calls option and turn on ‘Override Do Not Disturb’ and other options as shown in the screenshots above. Next up, go to the Apps and Notifications option in the main device Settings, and then press on the Advanced option> Special App Access option> Display Over Other Apps, and ensure Phone is Allowed. That’s all. ALSO READ: How to use Google Pay to Split Bills & Other Expenses Let us know in the comments which of the aforementioned methods did the trick for you. Besides these methods, sometimes, a simple reboot of the device, or clearing the cache, data, and app preferences can solve any minor issues. Unfortunately, if you’re still facing any issues related to the incoming calls or any other smartphone-related query, let us know down in the comments. Thanks alot, after I have done the solution provide above, my phone still encouter the same issue. please what is the way out. Please assist It’s been a week now and it’s not good at all, sometimes I even missed calls. Please assist me accordingly. Honestly though, best fix for A11 is to just not own one. Worst phone I have ever owned. I though to so factory reset… Thanks for your efforts. When nothing worked this did. Hope this works for you too. 🙂 my problem of incoming calls ringing, but not displaying on the screen is intermittent. whenever this problem occurs, i switch power off and then on, and the problem is solved. but after some time, it again does the same thing. it is a nuisance to switch off and switch on frequently. is there any permanent solution? i have ensured that incoming call notification is ON. Also, under BEHAVIOUR, I HAVE CHOSEN make sound and pop up on screen. still this intermittent problem is not solved. can anyone help? When nothing worked this did. Hope this works for you too. 🙂 When nothing worked this did. Hope this works for you too. 🙂 I am using Samsung j7 max. Facing the same problem” display not waking up with incoming calls”. Can you please help me to solve this issue. many thanks in advance because I am sure you will definitely help me to solve my issue. t:my phone is hot 7 i ve try all the steps yet caller’s details still not show while phone screen is on only and still be ringing. I was searching the internet for hours and even spoke to SAMSUNG tech support and no one was able to give me an answer so I had to do it the old fashion way and check every individual setting ad sub folder until I found it, and here’s what I figured out: If you have a Samsung J7 V (which I don’t recommend ), you recently had the phone system update to ANDROID 9.0 and your screen stays black even though you are receiving a call try the following:

  1. Go into SETTINGS 2) Go into NOTIFICATIONS 3) While in NOTIFICATIONS click on DO NOT DISTURB 4) While in DO NOT DISTURB click on HIDE NOTIFICATIONS 5) TURN OFF “HIDE FULL SCREEN NOTIFICATIONS”, while your phone is locked and the screen is off a call will wake the phone and you will see the full screen called id with You can try the other features on this page but I have everything OFF and now my phone is back to the way it originally was. No idea why these would be buried in the DO NOT DISTURB SETTINGS it should be front and center in at least NOTIFICATIONS or DISPLAY SETTINGS…at least I got it to work Hope this works for you! Have to unlock Scroll down the notifications Then can I tap to answer How did you fix yours Thank you for your comment / support. This was the only way I was able to fix my Galaxy A10. I have purchased a Samsung M40 and its facing same problem but the issue is not resolved as the setting are not as shown in your blog. Can you please Help?? Your information was extremely helpful Thank you once again Warm Regards Narayanaswami P.S. – The problem is my phone is ‘FingerPrint’ locked and upon incoming calls, the phone doesn’t automatically shows the caller id with ‘receive’ / ‘reject’ option. the first screen comes up is the ‘unlock’ screen asking for ‘FingerPrint’. So I can’t see who is calling at a glance unless I unlock it. It’s annoying when I am busy. Anyway, how to resolve this problem?

Δ